Shipping policy
Last updated: May 2026
At Virella, we’re committed to ensuring your order arrives safely and on time. Please review our shipping policy for details on how we process and deliver your orders.
Order Processing
All orders are processed within 1-2 business days after payment is confirmed.
Once your order has been shipped, you’ll receive a confirmation email.
Shipping Times
Virella ships worldwide. Delivery times vary depending on your location, but most orders arrive within:
5–14 business days
Please note that these are estimated timeframes. Shipping delays may occur due to customs processing, high-volume periods, or carrier-related issues beyond our control.
Order Tracking
Once your order has shipped, you’ll receive a tracking link via email. Tracking updates may take 24–48 hours to appear once the carrier has scanned your package.
Lost or Delayed Packages
If your package hasn’t arrived within 14 business days, please contact us, and we’ll help resolve the issue promptly.
Virella is not responsible for delays caused by customs, incorrect addresses, or circumstances beyond our control.